Refund policy
The short version. Ask within 30 days and you get your money back. No form, no reason required, no attempt to talk you out of it.
1. The 30-day guarantee
If a paid plan is not for you, email [email protected] within 30 days of the charge and we will refund it in full. You do not need to explain why, and we will not ask you to sit through a retention offer.
There is a free tier and a demo on the homepage precisely so you can find this out before paying. Use them.
2. After 30 days
Subscriptions can be cancelled at any time and you keep access until the end of the period you have already paid for. We do not automatically refund partial months beyond the 30-day window, but if something went wrong on our side — an outage, a bug, a charge you did not expect — write to us and we will sort it out.
3. The one-time Supporter licence
The Supporter licence is covered by the same 30-day guarantee. Because it is a single payment rather than a subscription, there is nothing to cancel afterwards.
4. How refunds are processed
Payments run through Paddle.com Market Ltd as merchant of record, so refunds are issued by Paddle back to your original payment method. They typically appear within 5–10 business days, depending on your bank. You can also request a refund directly through the link on the Paddle receipt emailed to you at purchase.
5. What is not refundable
Charges from third-party providers whose keys you configured yourself. If you bring your own search or model API key, that spend is billed by those providers directly and we have no ability to refund it.
6. If we discontinue the service
If we shut down the hosted service, we will give at least 30 days' notice and refund unused prepaid time automatically — you will not have to ask. The software is MIT-licensed and the desktop app runs the engine locally, so it keeps working with your own keys regardless.
7. Contact
Refunds and billing: [email protected]